Terms of Service
PURPOSE OF AGREEMENT The Avero Buzz online services (the "Services") are made available to you by Avero, LLC ("Avero") and are subject to the following Terms of Service (the "Terms"). Avero may also offer other services under different terms of service.
DESCRIPTION OF SERVICE Avero Buzz provides users with access to an array of contact management, task management, SCRM, social networking, unified messaging, social listening, and Avero Buzz services to manage and enhance internal and external business relationships (the "Service" and "Services"). You may connect to the Services using any Internet browser. You are responsible for obtaining access to the Internet and the equipment necessary to use the Services.
MODIFICATION OF TERMS OF SERVICE Avero may modify the Terms upon notice to you at any time. These modifications may include, without limitation, payment terms for the Services. We shall notify you in this event. You will be provided the option to terminate your use of the Services if Avero modifies the Terms in a manner that substantially affects your rights in connection with use of the Services. Your continued use of the Service after notice of any change to the Terms will be deemed to be your agreement to the amended Terms.
SUBSCRIBER REGISTRATION OBLIGATIONS In consideration of your use of the Services, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Registration Process "Registration Data") to sign up for a user account (the "Avero Buzz Account"); and (b) maintain and promptly update your Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if Avero has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, Avero has the right to suspend or terminate your Avero Buzz Account and refuse current or future use of any or all of the Services. You may not register for or access the Services if you are a competitor of Avero, except with Avero's express prior written consent. You may not use another person, entity, customer, Subscriber, company, or organization's account without the express prior written permission of that party. You are solely responsible for maintaining the confidentiality of your Avero Buzz Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Avero Buzz Account or password. If you have reason to believe that your Avero Buzz Account is no longer secure, you agree to immediately notify Avero. You may be liable for the losses incurred by Avero or others due to any unauthorized use of your Avero Buzz Account. In addition, you may not access the Service for purposes of monitoring its performance or functionality, or for any other competitive purposes.
SUBSCRIBER RESPONSIBILITIES You are responsible for all activities occurring under your Avero Buzz Account and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data. You are solely responsible for your interactions with other subscribers to the Services ("Subscribers"). Avero reserves the right, but has no obligation, to monitor disputes between you and other Subscribers. Avero shall have no liability for your interactions with other Subscribers, or for any other Subscriber's action or inaction.
COMMUNICATIONS FROM AVERO The Service will include certain communications from Avero, such as service announcements, administrative messages and e-newsletters. You understand that these communications sent to you and your colleagues who have been registered to Avero Buzz by you or someone in your organization shall be considered part of using the Services. As part of our policy to provide you total privacy, we also provide you the option of opting out from receiving newsletter mails and from us. However, this may prevent us from providing effective Services to you.
FEES, PAYMENTS, AND TAXES Avero reserves the right at any time to modify fees for access to portions or whole of any or all of the Services. Currently we offer a limited free plan. However, such modified fees shall not be charged unless your agreement to pay such charges is obtained. Thus, if at any time Avero requires a different fee for any of the Services, you will be given reasonable advance notice of such fees and the opportunity to cancel your membership before such charges are due to be imposed. If you elect not to pay such modified fees, Avero shall have the right to cease providing some or all of such Service to you.
TRIPADVISOR - In order to receive TripAdvisor content for reputation management you must:
- Put a physical display of TripAdvisor collateral at your location. This includes: TripAdvisor logo and relevant content in printed marketing materials and/or inclusion on digital displays. You can design TripAdvisor collateral on your own, making sure to follow brand guidelines, or order TripAdvisor collateral here: URL TBD
- Add TripAdvisor logo, your overall rating, and number of reviews to your website (specifications included) next to other social engagement channels.
TRIPADVISOR BRAND GUIDELINES
1. Spelling of "TripAdvisor"
You must spell "TripAdvisor" correctly in all cases (i.e. as a single word with no space between 'Trip' and 'Advisor', with a capital 'T' and a capital 'A').
2. TripAdvisor logo on Your Site home page
Within one month of the Effective Date and for the duration of the Agreement, you will include on the your Site homepage a TripAdvisor logo with an introductory sentence, e.g. "<Logo TripAdvisor> reviews – coming soon!". The logo must be placed above the fold.
The logo will be provided by TripAdvisor and be served direct from a TripAdvisor image URL. You will not store and locally serve TripAdvisor logos.
|Before the Launch Date:||After the Launch Date:|
3. TripAdvisor Ratings Bar for hotels, attractions and restaurants
The TripAdvisor Ratings Bar must be used with the owl eyes and five green concentric circles for the overall rating of each property. The bar always has five circles whether the score is 5 out of 5 or 1 out of 5.
3 out of 5 is shown thus:
Sizing: 118 x 20 pixels
The TripAdvisor Ratings Bar must be shown for each property with the text "TripAdvisor Traveler Rating" and indicate the number of reviews on which it is based.
The TripAdvisor Ratings Bar without "owl eyes" may be used next to each of the most recent five reviews.
Sizing: 69 x 14 pixels
TripAdvisor ratings bars must be served direct from TripAdvisor urls. You will not store and locally serve ratings bars.
CANCELING AND TERMINATING THE AVERO BUZZ SERVICES You are solely responsible for properly canceling your Account with Avero. A letter, email, or telephone request to cancel your Avero Buzz account is not considered acceptable with 30 days notice. All of your content will be instantly deleted from the Service upon cancellation. This information can not be recovered once your Account is canceled.
RESTRICTION OF USE In addition to all other terms and conditions of these Terms, you shall not: (a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services in any way; (b) copy, distribute, or disclose any part of the Services in any medium; (c) alter or modify the Services in any way without the prior written consent of Avero; (d) reverse engineer, reverse assemble, reverse compile or otherwise attempt to create the source code from the Services, or interfere with, or compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Services; (e) take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (f) upload invalid data, viruses, worms, Trojan horses, or other harmful or disruptive codes, components, devices, or software agents through the Services; (g) impersonate another person or otherwise misrepresent your affiliation with a person or entity, conducts fraud, hide or attempt to hide your identity, or misrepresent the source or content of information transmitted through the Services; (h) use the Services in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Avero Buzz website or all or any portion of the Services; (i) bypass the measures Avero may use to prevent or restrict access to the Services; (j) use any robot, spider, scraper, script, or other comparable automated technology to access the Services for any purpose without Avero Buzz's express written permission; (k) gain unauthorized access to the Services, its user accounts, computer systems or networks through unauthorized means such as hacking or password mining; (l) collect or harvest any personally identifiable information, including account names, from the Services without first obtaining the express prior written permission of such party to use any such personally identifiable information; (m) use third party links to sites without agreeing to their website terms & conditions; and (n) post links to third party sites or use their logo, company name, etc. in connection with the Services without first obtaining their express prior written permission. You shall: (A) notify Avero immediately of any unauthorized use of any password or Avero Buzz Account or any other known or suspected breach of security; (B) report to Avero immediately and use reasonable efforts to stop immediately any copying or distribution of content that is known or suspected by you or other Subscribers to violate these Terms or the intellectual property rights of third parties; and (C) not impersonate another Subscriber or provide false identity information to gain access to or use the Services.
SPAMMING AND ILLEGAL ACTIVITIES You agree to be solely responsible for the contents of your transmissions through the Services. You agree not to use the Services for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another person's privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or otherwise objectionable, contains viruses, or infringes or may infringe the intellectual property or other proprietary rights of another person. You agree not to use the Services for the transmission of "junk mail", "spam", "chain letters", or other unsolicited mass distribution of email or other unauthorized or unsolicited activity. Avero reserves the right to terminate your access to the Services if Avero believes that you have used the Services for any illegal or unauthorized activity.
DATA OWNERSHIP We respect your right to exclusive ownership of your published and stored content in the Services, including but not limited to contact names, tasks, events, messages in the Services and posted to social networks, and related content created or stored by you and any type of data that identifies you or any specific customer or program, including but not limited to information about usage, account information, internal team members, or merchants in conjunction with you or your customers (the "Confidential Information"). Unless specifically permitted by you, your use of the Services does not grant Avero the license to use, reproduce, publish or distribute the Confidential Information content created by you or stored in your Avero Buzz Account for Avero's commercial, marketing or any similar purpose. You expressly grant Avero Buzz the right to use and analyze aggregate system activity data associated with use of the Services by you and other subscribers for the purposes of optimizing, improving or enhancing the way the Services operate, and to create new features and functionality in connection with the Services in the sole discretion of Avero. Avero will append your confidential data with public domain data from social media services (the "profile stitching" and "interest graph appending").
USER-GENERATED CONTENT You may transmit or publish content created by you using any of the Services or otherwise. However, you shall be solely responsible for such content and the consequences of its transmission or publication. Any content that you may receive from other users of the Services, is provided to you AS-IS for your information and personal use only and you agree not to use, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise exploit such content for any purpose, without the express written consent of the person who owns the rights to such content. In the course of using any of the Services, if you come across any content with copyright notice(s) or any copy protection feature(s), you agree not to remove such copyright notice(s) or disable such copy protection feature(s) as the case may be. By making any copyrighted/copyrightable content available on any of the Services you affirm that you have the consent, authorization or permission, as the case may be from every person who may claim any rights in such content to make such content available in such manner. Further, by making any content available in the manner described above, you expressly agree that Avero shall have the right to immediately block access to or remove such content made available by you, if Avero receives complaints concerning any illegality or infringement of third party rights in such content. By using the any of the Services and transmitting or publishing any content using the Services, you hereby expressly and irrevocably consent to determination of questions of illegality or infringement of third party rights in such content by the agent designated by Avero for this purpose.
INTELLECTUAL PROPERTY RIGHTS Avero Buzz, both the word and mark, and the logos are trademarks of Avero. You agree not to display or use, in any manner, the Avero trademarks, without Avero's express prior written consent. You acknowledge and agree that Avero is and shall remain the exclusive owner of all right, title and interest in and to the Services, including without limitation all patent, copyright, trade secret, trademark and other intellectual property rights therein, including any optimizations, enhancements, modifications or additional features added from time to time by Avero, whether in connection with your use or feedback or otherwise. Except for the right to use the Services strictly in accordance with these Terms, as amended or modified from time to time, no license or conveyance of any such proprietary rights to you is granted or implied under these Terms.
THIRD PARTY INTERACTIONS During your use of the Services, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third parties displaying their goods and/or services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. Avero and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. Avero and its licensors shall not be responsible for interruptions in service or performance from third parties, or any interruptions in the Services caused by such third party services. Avero expressly does not endorse any sites on the Internet that are linked through the Services, and in no event shall Avero or its licensors be responsible for any content, products, or other materials on or available from such third-party sites. Avero provides the Services to you pursuant to the terms and conditions of these Terms. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other terms prior to your use of or access to such software, hardware or services.
SUBSCRIBER ACCESS By agreeing to these Terms, you will be provided access to the Services on the terms and conditioned outlined herein from time to time. Avero reserves the right to deny Subscribers access to the Services from time to time in order to permit Avero Buzz to perform routine or emergency maintenance, bug fixes or upgrades. Avero shall use commercially reasonably efforts to notify Subscribers of anticipated material disruptions in the Services and shall make commercially reasonable efforts to schedule such activities at non-peak user hours. In addition, Avero reserves the right, in its sole discretion, to reassign or rename your domain/profile URL. Avero is not responsible for outages or service degradations where systems, programs, data, or processes that are controlled, supplied or operated by you are contributing factors to the outage or service degradation. In addition, where the Services are Internet-based, you acknowledge and agree that Avero cannot control the flow of data between its servers, other portions of the Internet and your connections and computers. Such flow depends in large part on the performance of Internet services provided or controlled by third parties. At times, actions or inactions caused by these third parties can impair your connections to the Internet. Although Avero will use its commercially reasonable efforts to take actions it deems appropriate to remedy and avoid such events, it cannot guarantee that they will not occur.
DISCLAIMER OF WARRANTIES YOU EXPRESSLY UNDERSTAND, ACKNOWLEDGE AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK AND LIABILITY. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. AVERO EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AVERO MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR VIRUS FREE. USE OF ANY MATERIALS DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM AVERO, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT OTHERWISE EXPRESSLY STATED IN THESE TERMS. LIMITATION OF LIABILITY YOU AGREE THAT AVERO SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF AVERO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH AVERO RELATED TO ANY OF THE SERVICES SHALL BE TERMINATION OF SUCH SERVICES. IN NO EVENT SHALL AVERO'S LIABILITY TO YOU, WHETHER DIRECT OR INDIRECT, EXCEED THE FEES ACTUALLY PAID BY YOU TO AVERO FOR SUCH SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM. YOU AGREE THAT THE FOREGOING IS AN AGREED ALLOCATION OF RISK AND IS A REFLECTION OF THE RIGHTS AND OBLIGATIONS AGREED UPON BY YOU AND AVERO IN THESE TERMS.
INDEMNIFICATION You agree to indemnify and hold harmless Avero, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violation of any provisions of the Terms, or in connection with any other claim related to your use of the Services.
ARBITRATION Any controversy or claim arising out of or relating to the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and may not be appealed. The arbitration shall be conducted in California and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, Avero may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.
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